We want you to love your jewelry as much as we loved creating it.
If for any reason it’s not quite right, you’re welcome to return it within 30 days of receiving your order.
Just send us an email - we’ll make sure everything is taken care of quickly and kindly.
✉️ Email us at: contact@arohatelier.com
We’ve made it simple and secure for you to pay. You can use Amex, Maestro, Visa, MasterCard, Apple Pay & Google Pay, whatever works best for you.
Can I change or cancel my order? Of course, you can change or cancel your order within 8 hours of purchase.
Please contact us immediately by e-mail at contact@arohatelier.com if you wish to change or cancel your order.
You will receive a tracking number via email once your order has been shipped.
We’re always here to help!
Whether you have a question or simply want to chat about our pieces, we’re available every day of the week.
🕰 Our Hours:
Monday – Friday: 09:00 – 18:00 NZST
Saturday: 09:00 – 17:00 NZST
Sunday: 10:00 – 13:00 NZST
We do our best to reply within 24 hours, but we always strive to respond as quickly as possible.
✉️ Email us at: contact@arohatelier.com
Our Promise
Free & Fast Shipping
Complimentary shipping on all eligible orders. Your Aroha Atelier pieces arrive quickly and beautifully packaged.
30-Day Return
If you’re not completely satisfied, return your piece within 30 days.
Premium Quality
Each piece is carefully crafted for timeless beauty and lasting quality. Our team is always here to assist you.